Job Description

The Opportunity :

The International Agent Relations Assistant Director is responsible for developing managing and maintaining UCF Globals global network of educational agents who recruit international students into various programs including the Intensive English Program (IEP) Online English Program (OEP) and degree pathways. This role plays a critical part in achieving international enrollment goals by ensuring agent partnerships are effective ethical and compliant with institutional and legal standards. The Assistant Director serves as a liaison between agent partners and internal departments fostering collaboration to ensure a positive student experience from recruitment through enrollment.

Classification Title: Assistant Director International Education

Responsibilities:

• Agent Agreement Management: Develop renew and terminate agent agreements in collaboration with UCFs legal department.
• Agent Training: Conduct training sessions for agents via virtual platforms phone or in-person presentations.
• Performance Evaluation: Assess agent effectiveness through surveys focus groups and performance reports.
• Resource Development: Create and maintain an agent manual outlining procedures application processes and college policies.
• Professional Development & Market Research: Attend industry conferences research emerging markets and stay informed on agent-related regulations.
• Enrollment Tracking: Monitor and report on student enrollment and revenue generated through agent referrals.
• Commission Management: Oversee the issuance and tracking of commission payments to agents.
• Marketing Supervision: Design promotional materials (e.g. presentations brochures) and manage agent-related content on the UCF Global website.
• Agent Communication: Maintain regular communication with agents through newsletters updates and timely responses to inquiries.
• Issue Resolution: Address and resolve escalated concerns from students or parents related to agent interactions.
• Agent Vetting: Review applications from prospective agents contact references and ensure completion of required documentation.
• Admissions Coordination: Collaborates with UCF Global Enrollment Services and ISSS to process applications and issue immigration documents (l-20s or DS-2019s).
• Program Support: Assist the agents and their student groups during arrival and participation in UCF Global programs.
• Campus Engagement: Host visiting agents and organize annual on-campus events to strengthen partnerships.
• Travel: Travel domestically and internationally to establish new partnerships and conduct site visits to agent offices.

Minimum Qualifications :

Bachelors or Masters degree and 4 years of relevant experience with at least 1 year(s) of leadership experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications :

• Experience in international education international student recruitment enrollment management or partnership development.
• Experience managing relationships with international recruitment agents or global education partners.
• Knowledge of international admissions processes SEVIS and F-1/J-1 student regulations; DSO experience preferred.
• Experience using data and enrollment metrics to evaluate performance and support recruitment strategies.
• Strong cross-cultural communication relationship management and presentation skills.
• Experience with CRM systems student information systems and Microsoft Office applications.
• Experience developing training materials presentations or recruitment resources for external partners.
• Ability to travel domestically and internationally to support recruitment and partnership activities.

Special Instructions to the Applicants:

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Classification Title: Assistant Director International Education

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential

As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 12 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
• Paid time off including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts including tickets to many Orlando attractions
• Education assistance
• And moreFor more benefits information view the UCF Employee Benefits Guide .

Dive into our Total Rewards Calculator to discover the diverse selection available to you giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

UCF Global - UCF Abroad

Work Schedule

Monday through Friday 8:00 AM to 5:00 PM

Type of Appointment

Regular

Expected Salary

$64518.00 to Negotiable

Job Posting End Date

AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions please email .

If an accommodation due to a disability is needed to apply for this position please email .

Required Experience:

Director

Job Tags

Full time, H1b, Work at office, Monday to Friday, Flexible hours

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