Role: CCaaS Solution Architect (Amazon Connect / Google GECX)Location: Louisville KY ContractDo not wait to apply after reading this description a high application volume is expected for this opportunity.Position SummaryThe CCaaS Solution Architect will lead the design and modernization of Client's center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for defining target architecture, customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities.Key Responsibilities· Lead end-to-end CCaaS solution architecture for Amazon Connect and Google GECX implementations.· Define architecture for Voice, Chat, SMS, Email, Virtual Agent, Agent Assist, and Workforce Optimization capabilities.· Design integrations with CRM, Member Services, Provider Services, Claims, Eligibility, and backend healthcare platforms.· Architect AI-powered solutions including:o Intelligent Virtual Agents (IVA)o Conversational AIo Agent Assisto Knowledge Managemento Real-time transcription and analytics· Design API-led architecture and cloud-native integration frameworks.· Ensure HIPAA, CMS, and healthcare compliance requirements are incorporated into the solution.· Collaborate with business stakeholders, product owners, and engineering teams.· Lead architecture governance and technology evaluation.Required Skills· 10+ years of Contact Center and Customer Experience architecture experience.· 3+ years working with Amazon Connect and/or Google GECX.· Experience with:o Amazon Lexo AWS Lambdao Amazon Connect Contact Flowso Google Dialogflow CXo Google CCAIo Agent Assisto Conversational AIStrong API and integration architecture expertise.Cloud experience in AWS and Google Cloud Platform.Knowledge of healthcare payer operations.Preferred QualificationsAmazon Connect Specialty Certifications. xhyhwjd Google Cloud Professional Cloud Architect Certification.Healthcare domain experience including:o Member Serviceso Provider Serviceso Claimso Prior Authorization• Care Management
...CertaPro of Arvada | NW Denver Marketing Internship Marketing internship We are looking for a Marketing Intern to join our team in-person at CertaPro Painters of Arvada | NW Denver. This person will learn about our business & industry, outline key marketing objectives...
...Job Description Job Description The statements below describe the general nature of the work being performed by the Customer Service Representative and are not a complete list of all responsibilities, duties, and skills required. The Customer Service Representative...
McIntosh Box & Pallet is seeking a dependable Pallet Builder to join our close-knit manufacturing team. Build and repair wooden pallets and packaging products using hand and power tools, following work instructions and quality standards. Measure, cut, position, and fasten...
...flexibility than with a part-time job. Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other...
...support, assist with treatments, take X-rays, and make a positive impact on patient health daily. Title Registered Dental Assistant - RDA Job Description Role Overview: Trinity Dental Centers is seeking a motivated and patient-focused Dental Assistant to join our...