Job Description

Position Summary

This position performs a variety of duties which supports the workload in Distribution Services to ensure that all orders, mail, deliveries and receivers are processed on a day-to-day basis. This position also handles fulfilling breakrooms, delivering office supplies and assisting other departments. This position emphasizes accuracy and timely performance of job duties, as well as a strong emphasis on attention to detail.

Primary Job Duties

• Pulls, packs, verifies, and fulfills orders for materials and supplies; prepares shipping labels, manifests, and required documentation using USPS, FedEx, and other shipping systems.
• Ensures order and fulfillment accuracy by following established quality-control procedures and verifying appropriate departmental information for shipping, postage, and chargeback purposes.
• Receives, verifies, and processes incoming inventory and deliveries; reconciles vendor packing slips, completes receiving documentation, and identifies discrepancies with receive product and communicates finding with buyer on receiving paperwork.
• Maintains accurate inventory stock for fulfillment by handling weekly C&O walkthrough and restocking assigned bin locations, assembling kits, monitoring stock levels, identifying stockouts, and notifying management of replenishment needs.
• Maintains organized and accurate stockroom operations by reviewing orders, maintaining bin locations, ensuring proper product identification and presentation, and participating in physical inventories.
• Processes and distributes incoming and outgoing mail and packages; sorts, weighs, meters, tracks, logs, and delivers mail and courier shipments according to established procedures and schedules.
• Operates and performs minor routine maintenance on mail processing and material-handling equipment, including Pitney Bowes metering equipment, carts, pallet jacks, and dock equipment.
• Records and maintains postage, shipping, and tracking information; prepares daily and monthly reports using meter-generated data to support postage reconciliation, invoicing, and departmental chargebacks.
• Provides shipping, receiving, material-handling, and event support to internal departments, including loading/unloading vehicles and preparing booth shipments as needed.
• Provides responsive customer service to AKC personnel and supports cross-training and other production areas as business needs change.
• Stocks breakrooms weekly. Updates management regarding any low or out of stock breakroom supplies for reordering.
• Assists and provides cross-functional support in other production areas as business needs require

Required Skills, Specialized Knowledge, and Competency Requirements

• Strong verbal and written communication, active listening, and customer service skills.
• Ability to prioritize and manage multiple tasks while maintaining accuracy, focus, and attention to detail.
• Ability to work independently with minimal supervision and make sound, objective decisions.
• Strong organizational, problem-solving, and analytical skills with the ability to identify process issues and develop practical solutions.
• Ability to recognize opportunities for process improvement and
• implement new ideas or methods to improve efficiency and performance.
• Ability to work effectively as part of a team and adapt to changing operational needs.
• Ability to monitor work and performance against established standards and procedures.

The salary range in North Carolina for this position is $19.00 - $20.50/hour; however, hourly rate offered may vary depending on skill, experience, job-related knowledge.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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